Sede Electrónica del Instituto de Astrofísica de Canarias (IAC)

Procedure summary

Object

If once a request for accessible information or complaint has been made, it has been rejected, the interested party does not agree with the decision adopted, or the response does not meet the requirements set forth in article 12.5 of Royal Decree 1112/2018, the interested party may initiate a complaint to know and oppose the reasons for the rejection, urge the adoption of the appropriate measures in the case of not agreeing with the decision adopted, or expose the reasons why it is considered that the response does not meet the requirements demanded. A complaint may also be filed if the twenty working day period has elapsed without a response.

Unit responsible for processing

IT Services

To clarify any doubts related to the processing of the procedure, you can contact the responsible unit through the channels indicated on the IAC website.

Effects of administrative silence

If the maximum time limit for resolution has elapsed without a response being notified, it will be understood that the request for accessible information has not been accepted or that the complaint has not been considered.

Information regarding data protection

Declaration of responsibility: you are hereby informed that any personal data provided by parties to this contract will be stored in the files of the Instituto de Astrofísica de Canarias consortium, resident at Calle Vía Láctea, S/N, 38205 – La Laguna (Santa Cruz de Tenerife), telephone 922 605 200, and fax 922 605 210.
Purpose: the said data will be used for the corresponding electronic administrative processing. The data will be conserved for the period prescribed by law.
Legal justification: all treatment of data is legitimized by the corresponding procedure.
Access to data: the data will not be passed to third parties, except where there is a legal or adminitrative obligation to allow access to parties duly qualified in the matter concerned. Likewise, the owner of the data is obliged to communicate any modifications to the data supplied.
Rights: You may excercise your rights to access, rectification, cancellation, objection, portability, limitation, or withdrawal of consent.
Further information: you may consult further detailed information on data protection in our legal caution or privacy policy.

Access the online procedure

Fill out the form

Fill in the requested data, attach the required documentation for the procedure and submit the request.

Check the status of the dossier

You can check the status and notifications of your application file in "Private Area".

Choose the procedure from the top menu, or from the one in the footer.
Authenticate after clicking on the ACCESS button which leads you to the Cl@ve access.
After authenticating by one of the Cl@ve methods, you will be given access to a form.
Fill in the corresponding form.
The application will inform you by e-mail of the start of your procedure after finishing the procedure.
After finishing the procedure, the application can provide you with a proof of registration and an (authentic) copy of the application with a CSV (Secure Verification Code).
Subsequently, in the My files menu you will be able to retrieve your application, communications, Requests or Resolution, etc.

In this Cl@ve web page you can find all the information about this system.

In order to use the IAC's Electronic Headquarters it is necessary that you have installed in your computer the Autofirma application. You can download the Autofirma application from the download page of the Electronic Signatures Portal . Alternatively, you can use a navigator that supports Java Applets. To verify that Autofirma works correctly, you must go to the Valide service (validate signature).

No, you don't.

Yes, you need to have Javascript enabled in your browser.

See more frequently asked questions