Privacy policy

Privacy Policy of the Electronic Headquarters

The Instituto de Astrofísica de Canarias Public Consortium undertakes to fulfil current legislation regarding the handling of personal data, with particular regard to Organic Law 15/99, of 13 December, concerning the Protection of Personal data (hereafter LOPD, after its Spanish initials). Through the following privacy policy, the Instituto de Astrofísica de Canarias Public Consortium informs users of the following points:

1. File ownership

The Instituto de Astrofísica de Canarias Public Consortium informs users that the data they supply when registering with our portal or sent by electronic mail will be included in files owned by the Instituto de Astrofísica de Canarias Public Consortium, located at Calle Vía Láctea, S/N, 38205 – La Laguna (Santa Cruz de Tenerife). The Instituto de Astrofísica de Canarias Public Consortium guarantees to bear full responsibility for the file, which will be duly declared and entered into the General Registry of the Spanish Agency for Data Protection.

2. Sections in which user data will be gathered

2.1. When filling in any of the forms available on the electronic headquarters in which users include their data. Fields marked with an asterisk must be filled in.

2.2. When using our platform: we gather users' data when they use our platform through own and third-party cookies. Consult our cookies policy for further information.

2.3. When following the steps in the procedures established in the electronic headquarters: presentation of general forms, suggestions and complaints, requests for information and transparency, certificate of customs exemptions, OTPC reports.

3. Reasons for handling personal data

When filling in the registration form, following the corresponding electronic procedure, or emailing the Instituto de Astrofísica de Canarias Public Consortium requesting information, each personal-data owner duly authorizes the Instituto de Astrofísica de Canarias Public Consortium to use and process the personal data supplied for the purposes of maintaining its relation with users in the execution of the corresponding procedure. Similarly, the data will be used for statistical studies and profile analysis with a view to providing the best service to users.

Users are informed that their data will be shared with collaborating entities where necessary in order to provide the services selected. Likewise, Data owners, through their acceptance of the present clause concerning data protection, give their express consent to the Instituto de Astrofísica de Canarias Public Consortium to use that data for announcing offers and promotions of our services or those of third parties in sectors that might be of interest by whichever means it deems opportune, including electronic media.

The Instituto de Astrofísica de Canarias Public Consortium may occasionally use your personal data to send you notifications by electronic mail. Such notifications will be for the purpose of informing you of any modifications to our services or products.

4. Instructions for filling in the various forms and sections. Minimum age

All fields marked (*) are obligatory. If you do not answer all such fields we will not be able to process your application. The forms may only be completed by persons older than fourteen years because those under fourteen may not supply their data without the consent of their parents or guardians. Only persons older than fourteen years may make applications. The user guarantees that he or she is older than fourteen years and vouches for the authenticity and accuracy of the data communicated to the Instituto de Astrofísica de Canarias Public Consortium and is solely responsible for any false or inaccurate statements made. Certain procedures are forbidden to minors. Such procedures may only be entered into by persons older than eighteen years.

5. Confidentiality of data and security measures

The Instituto de Astrofísica de Canarias Public Consortium guarantees its adoption of opportune measures to ensure the confidential treatment of personal data as established in Royal Decree 1720/2007, 26 December, which enables the development of Organic Law 15/99, 13 December, concerning the Protection of Personal Data, with particular regard to guaranteeing the confidenciality of data.

6. Exercise of rights

The Instituto de Astrofísica de Canarias Public Consortium hereby informs you that you may exercise the rights of access, rectification, cancellation, and disagreement by identifying yourself by legally established means (copy of national identity or other identity document), duly indicating the specific right that you wish to exercise and providing your address or some other means of contact for notification to Calle Vía Láctea, S/N, 38205 – La Laguna (Santa Cruz de Tenerife), or by making use of the 'General request' procedure available on this site.

7. Accounts, passwords, and security

To make available the services offered through the Electronic Headquarters it may be necessary for you to register as a user, in which case the creation of a user account would be mandatory. It is the responsibility of users to observe the confidentiality of information in their accounts, including passwords and all activities undertaken therein. Users are obliged to inform the Instituto de Astrofísica de Canarias Public Consortium immediately of any illegitimate use of their account or password, or should any matter relating security arise.

8. Data sharing

The Instituto de Astrofísica de Canarias Public Consortium may occasionally share personal information with third parties and administrations dealing with the matter in hand for the purpose of executing a given procedure according to legally established guidelines.

9. Links to other websites

If you opt to leave our electronic headquarters via links to other websites that do not belong to ours, the Instituto de Astrofísica de Canarias Public Consortium will not be held responsible for the privacy policies prevailing on those websites, or for the cookies that such sites store on the user's computer.